Shipping policy

Shipping Information

Orders are usually dispatched within 1–2 business days. We use a range of courier partners depending on the size of your order and delivery location.

We offer free shipping on all orders, subject to:

• If the actual delivery cost exceeds $250, or is greater than the gross margin on your order, we reserve the right to contact you to find a fair way to share the cost or, if necessary, cancel the order.
• This situation generally occurs only with very large items such as the Giant Chess 64cm Giant Chess Outdoor Set being delivered to regional areas or WA, NT or TAS.

Express shipping is available for metro areas in Melbourne, Sydney and Brisbane for $29.99. This excludes all Giant Chess products.

• If the actual delivery cost for express shipping exceeds $250 (eg, very remote postcodes or very heavy or large orders), we reserve the right to cancel the express option. In that case, we will contact you and refund the express fee in full.
• If you are outside these metro zones and need an urgent delivery, please email your postcode and the item you’re interested in to info@chessworld.com.au and we will check the options for you.

Tracking is provided once your order is dispatched. Delivery times vary depending on location, but most metro orders arrive within 2–7 business days, with regional areas taking slightly longer.

Our standard delivery method is authority to leave. This means your parcel may be left in a safe place at your address if no one is available to receive it. Once the courier confirms delivery (including tracking and/or photo evidence), the risk transfers to you as the customer. If you prefer to require a signature on delivery, please clearly state this in the Comments section at Checkout. Additional charges may apply.

Pickup Orders

Pickup orders can be picked up from our Melbourne warehouse during our advertised pickup hours. Please see our Contact Us page for our current pickup times and address.

Please wait until you receive confirmation that your order is ready for pickup before visiting. When collecting your order, please bring your order confirmation and photo ID. If someone else is collecting the order on your behalf, please contact us beforehand so we can make a note on the order.

Some chess sets, boards and giant chess products can be large or heavy, so please make sure you bring a suitable vehicle and any help needed to load your order.

Pickup orders must be collected within 30 days of being marked as ready for pickup. If an order is not collected within this time, we may send a final written notice asking you to collect the order or arrange delivery within 28 days.

If the order is still not collected after that notice period, the order may be treated as uncollected goods and may be restocked, resold, disposed of, or otherwise dealt with in accordance with applicable law. Reasonable storage, administration, delivery, or disposal costs may be deducted or charged where permitted by law.

Liability during shipping

Once an order is placed, we will be 100% responsible for ensuring the quality of the item ordered, fulfilling the order in a timely manner, packaging the products safely so that they may be delivered without damage and then surrendering said package to the delivery partner. However, once the package has been taken into the custody of our delivery partner, it is now the responsibility of the mail service to ensure the delivery of the package to the customer. 

Responsibility for the parcel transfers to the courier once it has been scanned into their system. For full protection against loss or damage in transit, we recommend adding Package Protection at checkout. By deselecting Package Protection, you agree that we are not liable for lost, damaged, or stolen items.

Need Help? Contact Us

help@chessworld.com.au