Shipping & Returns

Returns or Exchange Policy

We are committed to providing the best customer satisfaction possible. We will gladly replace any defective item and most non-defective items* within 30 days of receipt of your order. You may return products that meet each of the following criteria:

  • Are in their original packaging
  • Are not used
  • Are not damaged due to unpacking or misuse.

Change of Mind

You have 7 days from receiving the product(s) to initiate a return for store credit (refunds are NOT accepted) of the product purchase value only (excluding shipping cost). Shipping charges if any are NOT refunded. If your product purchased included Free Shipping then the actual shipping cost to send you the item initially will be deducted from the returned product.

All shipping costs associated with exchanges are covered by the customer (return and resend costs). Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method.

To initiate a return process, please access our return portal here. You can log in using your email and order number from your purchase. From there, you can submit the return request and receive a return label.

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, your store credit will be available for claim. In case of inspection failure (fail to meet guidelines) the same product will be returned to customers at their own expense.

Faulty Products

In case of a faulty or product damaged during shipping, customers have 7 days from receiving the product(s) to notify us about defect, by emailing us with the following information:

  • Order number

  • Name

  • Phone Number

  • Serial Number (in case of a Digital Clock)

  • Defect/ Issue 

  • Please include PHOTOs of damage or fault.

After receiving the email, our team will contact you with instructions for returning faulty product(s).

Shipping costs associated with faulty products are shared between customer and Chess World. (Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier).

Once we have received your faulty product and confirmed the issue reported, we will immediately send a replacement item.

Clearance Items

Clearance items are sold at a discount due to visible imperfections such as scratches, marks, or other faults. These products are sold as-is and cannot be returned or exchanged. Please read the product description carefully before purchasing.

Colour & Material Variations

As many of our products are made from natural materials like wood and stone, variations in colour, grain, texture, and finish are to be expected. These natural differences are part of the product’s character and not considered defects. Chess World does not accept returns or exchanges based on these variations.

Warranty

All products are backed up by their own manufacturer’s warranties. Although Chess World does not actually provide the warranty, we endeavor to help our customers with any warranty issues that may arise. 

If for any reason you do not follow your obligations under this agreement, Chess World will no longer be liable for any damages, losses, expenses or claims made against Chess World.

Shipping 

Orders are usually dispatched within 1–2 business days. We use a range of courier partners depending on the size of your order and delivery location.

Express delivery is not used by default but may be available on request for an additional fee. Please contact us prior to ordering if you need your item urgently.

Tracking is provided once your order is dispatched. Delivery times vary depending on location, but most metro orders arrive within 2–7 business days, with regional areas taking slightly longer.

Our standard delivery method is authority to leave. This means your parcel may be left in a safe place at your address if no one is available to receive it. Once the courier confirms delivery (including tracking and/or photo evidence), the risk transfers to you as the customer. If you prefer to require a signature on delivery, please clearly state this in the Comments section at Checkout. Additional charges may apply.

We take great care in packing all orders to ensure they arrive safely. In the rare case that something arrives damaged, please submit your claim within 3 days of delivery with photos via our portal so we can assist.

We are happy to assist with courier investigations if an issue arises, but we are not liable for parcels that go missing after confirmed delivery.