Returns or Exchange Policy
We are committed to providing the best customer satisfaction possible. We will gladly replace any defective item and most non-defective items* within 30 days of receipt of your order. You may return products that meet each of the following criteria:
- Are in their original packaging
- Are not used
- Are not damaged due to unpacking or misuse.
*Chess World does NOT accept returns of any products in the Giant Chess section.
Change of Mind
You have 7 days from receiving the product(s) to initiate a return for store credit (refunds are NOT accepted) of the product purchase value only (excluding shipping cost). Shipping charges if any are NOT refunded.
All shipping costs associated with exchanges are covered by the customer (return and resend costs). Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method.
To initiate a return process, please Contact Us with the following information:
Reason for exchange of product
After receiving the form, our team will contact you back with instructions for returning product(s).
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, your store credit will be available for claim. In case of inspection failure (fail to meet guidelines) the same product will be returned to customers on their own expenses.
In case of faulty product, customers have 7 days from receiving the product(s) to notify us about defect, using the Contact Us form with the following information:
Serial Number (in case of a Digital Clock)
After receiving the form, our team will contact you back with instructions for returning faulty product(s).
Shipping costs associated with faulty products are shared between customer and Chess World, customer (Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier).
Once we have received your faulty product and confirmed the issue reported, we will immediately send a new item to customer.
As most of our products are wooden made, colours of chess sets can naturally vary, and so Chess World does NOT accept products returns or exchanges for natural wood colour variations.
All products are backed up by their own manufacturer’s warranties. Although Chess World does not actually provide the warranty, we endeavour to help our customers with any warranty issues that may arise.
If for any reason you do not follow your obligations under this agreement, Chess World will no longer be liable for any damages, losses, expenses or claims made against Chess World.